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Rebuttals/Objections

I'm not interested


That's not a problem, I'm actually calling you back to thank you for helping us out with some market research and because we appreciate the help I'd like to offer you a brand new mobile phone. It costs nothing up front (continue with the script) 

I don't remember the questionnaire

That's no problem, we remember you and I'm calling you back to thank you for your time, and as a sign of our appreciation we would like to offer you (continue with the script) 

What's the catch?

Glad you asked! Obviously we need to connect the phone don't we? So that's what we do, we connect you to Pynk Mobile on the Vodafone network. Now about the phone, it's a brand new LG C1100 flip phone, with colour screen, downloadable ringtones (continue with the script) 
I already have a phone

Ok, is it pre-paid or plan?

How much do you spend per month?

Low user Pre-paid or low plan – oh, so you don't use it much right? Only for emergencies right? Exactly! And that's why we called you, at the moment you have a system that's too expensive to use because the call rates are too high. I'll give you an example – if your home phone and your mobile were sitting side by side, which one would you use? The home phone right? Why? Because it's cheaper right?

(continued) we have a system for you where there will be times you pick up your mobile instead because it will be cheaper. With us you can nominate your favourite number, and call it free, as many times as you like for the first 5 minutes, 24 hours a day, Monday to Friday. On the weekends ALL your calls are only 15c for the first 5 minutes, that's to any landline or mobile, on any network within Australia!

High user pre-paid or plan – you are spending way too much on your mobile phone, we would like to help you reduce it by allowing you to nominate your favourite phone number. You can call your nominated number for free as many times as you like for the first 5 minutes, 24 hours per day, Monday to Friday. On the weekends ALL your calls will only cost 15c for the first 5 minutes to all mobiles and landlines within Australia and you can call as many times as you like!!!

I'm too busy to talk

No problems, we are looking for busy people. I promise I wont take much of your time and you will not regret talking to me 

I don't have coverage/I need CDMA

Ok, first I need to do a coverage check. (check coverage)

(if no coverage) thank you for your time today, you are correct and don't have coverage in your area. Bye bye.

(if coverage) ok, I'm looking at your area and my map tells me you have perfect handheld reception. I don't know if you realize, but Optus has spent major time and rescores developing their infrastructure to ensure more people have coverage. The phone will have no problems working in your area you don't need CDMA!


 
   
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