Page 1 “Personal Details”

Listen to the customer and if unsure “Make the Customer Spell the words”.

The Phone number entered is the number you dialed, Not their home phone number. If home contact number is different, add it to notes.

The application Form is smarter than you “So listen to it” It stops your mistakes.

When you put the Phone number in, “Did you get a “Green Tick” or “Red Cross”.

If you get a “Red Cross”, see a supervisor.

Date of birth is dd/mm/yyyy, NOT mm/dd/yyyy

Make sure it is correct.

Need previous address if at current address for less than 24 mths. (Play with 23 & 24 Mths to show the grey out)

Make sure that their address is 100% correct. Always assume that the address is wrong and fix it. Make sure you get unit/flat numbers and add. If you make a mistake “Where will the package going to be delivered” BE VERY CAREFUL HERE.

Everything in “RED” must be filled out.

Make sure you always do coverage check and Click the right option.

None(Cannot sell service), Carkit (Poor), Handheld (Excellent) .

Validate the page before clicking next.